How Our Client & Customer Care Teams Elevate Your Events

Between coordinating the venue, managing ticket sales, and ensuring everything runs smoothly on the big day, there’s a lot that goes into making a large-scale event a success. But what if you had an expert team backing you up every step of the way? Individuals may win games, but teams win championships! That’s where Leap Event Technology’s client and customer care teams come in. Our mission is to make your events not only successful but also seamless for you and your ticket buyers. With dedicated support that scales with your needs and budget, we’re here to empower you to achieve your event goals.

Meet the Rockstars of Leap’s Support Teams

At Leap, we take pride in having two super talented support groups who are passionate about live events and determined to meet your event’s specific needs. More specifically, we have a client support team for event organizers and a ticket buyer support team for attendees. 

This dual approach ensures that both ends of the event spectrum are covered seamlessly. Within these groups, we even have specialized teams to focus on specific solutions, such as our patron management solution for the arts and our self-service ticketing solution TicketLeap, ensuring you get the precise help you need!

About Our Customer Care Team

Our customer care team is committed to helping your ticket buyers with any questions they might have. We’ve got a large team of agents eager to assist with anything, such as:

• Ticketing questions: Whether it’s about a refund or an exchange, we’re here to help!
• Payment issue resolution: We’ll help resolve any problems that ticket buyers may experience during the purchase process.
• Extensive help center: We maintain a comprehensive resource of detailed articles for any more common ticket-related inquiries.

Ultimately, we aim to empower ticket buyers to handle their tickets themselves as much as possible. Depending on your contract, we offer various contact methods for your ticket buyers, including phone, email, and live chat. Our team is available during regular business hours, and our 24/7 chatbot ensures your attendees can always get assistance.

About Our Client Support Team

Our client support team is your go-to for remote technical support, no matter where your event is happening around the globe. This team works closely with our enterprise ticketing platform, and they assist with several other Leap solutions as well. From addressing questions about our software to handling specialized requests, we’re equipped to assist with anything, including:

• Event build assistance: Need help setting up your event? We’ve got you covered!
• Hardware questions: Unsure about which equipment to use and how? Count on us!
• Venue & seating chart builds: We’ll help you lay out your venue to maximize space and comfort.
• Feature access & permissions: Get advice on how to maximize the way you’re using our technology’s features and how to manage access for different team members.
• Coupon feature assistance: Learn how to effectively use promotional codes.

Our goal is to empower you to manage your events with confidence! We work with hundreds of clients each year and collaborate closely with multiple departments internally, ensuring you get the best possible support. Plus, our extensive library of Elevio help articles will guide you through every step of your event creation. Want to reach us? You can easily contact us via phone, email, or an online support ticket through our help center.

What Makes Our Customer Care Unique For Ticket Buyers

Our team is dedicated to delivering exceptional service to your ticket buyers, ensuring they have a seamless and enjoyable experience from the moment they purchase their tickets to the day of the event! Let’s dive into what makes them equipped to handle your needs:

1. Very kind and hardworking

Our customer care agents are dedicated to making every interaction pleasant and productive. They work tirelessly to ensure your ticket buyers have the best experience possible and get their requests resolved.

2. A la carte support for your event needs

We offer customizable support options to build the perfect experience for your event needs. When you choose Leap, you’ll be assigned a dedicated account manager who’ll make sure your events get the specific kinds of support they need.

3. Exclusive call center offerings

For our largest clients, we offer branded call center support, acting as an extension of your brand. This service allows us to follow your lead to create a personalized experience for your event’s support. For example, when people call into our branded call center, we’ll introduce ourselves as your event rather than as Leap’s support team. Then, as we answer their questions with your scripts to guide us, it’ll feel like they’re talking directly with your event. How’s that for seamless branding!

For those not ready for fully branded support, we also offer vanity call center services that gives your ticket buyers an exclusive phone number to reach us and strategic scripting to handle specific types of support. For all our call center offerings, we even will help ticket buyers purchase tickets by phone if they’d like. Contact our team to see if one of these offerings is right for you!

4. 24/7 chat-bot assistance

Our 24/7 chatbot is here to assist outside of our team’s business hours, connecting you with a support representative as soon as one is available if it can’t solve the ticket buyer’s issue on its own.

5. Custom reporting offerings

We offer customized reporting to help you understand your support needs better and build out your FAQs. This way, you can continually improve the experience for your ticket buyers and answer their questions before they even think to ask!

Why Event Organizers Love Our Client Services

From start to finish, our client support team ensures that incorporating our technology into your event is an effortless experience, leaving you to focus on what truly matters – creating unforgettable moments for your attendees! Here are just some of the reasons why people love working with our team:

1. Super friendly and experienced

Our support team is not just knowledgeable but also passionate about live events. With decades of experience, we understand the intricacies of event technology and are here to guide you every step of the way.

2. Timely responses

We pride ourselves on quick and efficient service! We prioritize our cases to make sure that your important issues are resolved as quickly as possible, ensuring you can get back to focusing on your event without delay.

3. Empowering support experience

Our approach is all about helping you master our solutions! From product adoption to ease of doing business, we focus on providing an empowering support experience that’s characterized by acknowledgment, empathy, and attentiveness.

4. Updates on the latest features

Our team ensures you’re always in the loop when it comes to what’s new with our event technology! We launch outreach campaigns throughout the year to keep our clients informed on brand new features and streamlined processes!

5. Support when you need it most

Thanks to our number of dedicated team members, we can provide around-the-clock support to our events. This allows our team to address any urgent matters that may arise outside of normal business hours. We’ve always got your back!

Transform Your Events with Leap’s Dedicated Support!

What sets Leap apart is our people! The longer you work with us, the better we’ll understand and anticipate your needs, building a lasting relationship that helps elevate your events year after year. Our goal is to empower you as an event organizer and to provide your ticket buyers with top-notch support. With our dedicated teams and extensive help centers, we’re here to help you scale and succeed.

Ready to take your events to the next level? Reach out to us, and we’d love to discuss how we can work with you to make your events unforgettable!