• Breakfast

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Start your day off right with a delicious breakfast. *Please ensure all dietary requirements, restrictions, or allergies are communicated to the PM team*

  • Registration

    The Registration Desk 433 W Van Buren Street, Chicago, IL, United States

    Check-in at the Registration Desk to receive your badge and other conference materials. If you have any questions, our team will be stationed there to assist.

  • Opening Session & Keynote Address

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Kick-starting LACCM 26, the Leap team will warmly welcome you to vibrant Chicago for two exciting days filled with opportunities to engage, learn, and connect. Hear from Leap Event Technology’s…

  • Morning Break

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Grab that second cup of coffee before heading to your next session! *Please ensure any allergies or dietary requirements have been communicated to the PM team*

  • Ease and Insight with Mailchimp for Salesforce & B12 | B12 Sponsor Session

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Connecting Mailchimp and Salesforce can streamline your marketing, box office, and fundraising workflows. In this live demo of Mailchimp for Salesforce, we’ll show how to automatically sync and segment audiences…

  • Reporting Room: Customizations

    Air Mail North 433 W Van Buren Street, Chicagho, IL, United States

    Reporting is the process of asking your database questions, but how do we clearly articulate those questions? Join us in this session for a tour of the fundamental reporting tools…

  • Major Gifts, Unlocked: Using PatronManager to Power Your Pipeline

    Stage Coach 433 W Van Buren Street, Chicago, IL, United States

    Your next major donor is probably already in your database. The question is: can you find them—and are you tracking the relationship intentionally? In this session, we’ll show you how…

  • Learning Lab

    The Library 433 W Van Buren Street, Chicago, IL, United States

    Stop by the Learning Lab to chat with the Support Team in a relaxed, open setting. There’s no formal agenda here—just an opportunity to get your specific questions answered and…

  • Lunch

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Join us for a hearty lunch and connect with your fellow Patron Manager users. *Please ensure any allergies or dietary requirements have been communicated to the PM team*

  • Defending Your Box Office: Chargebacks, Resellers, and Fraud

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Before you can solve a problem, you have to define it. Chargebacks, ticket resellers, and fraud are often grouped together, but each presents distinct challenges for performing arts organizations. In…

  • Reporting Room: Customizations

    Air Mail North 433 W Van Buren Street, Chicagho, IL, United States

    Reporting is the process of asking your database questions, but how do we clearly articulate those questions? Join us in this session for a tour of the fundamental reporting tools…

  • Moments that Matter: Managing the Donor Journey

    Stage Coach 433 W Van Buren Street, Chicago, IL, United States

    This session explores how intentional touchpoints and thoughtful stewardship strengthens donor relationships and builds life-long supporters. We will explore practical strategies for tracking and understanding the donor journey using solutions…