How Our Event Operations Team Empowers Events Around the World

In the world of large-scale events, the key to a successful event day lies in seamlessly executing all the moving parts. At Leap Event Technology, our event operations team is the powerhouse behind some of the world’s most iconic events. From start to finish, this dedicated team ensures our clients’ events run smoothly, delivering unforgettable experiences to attendees. Whether you’re an experienced event planner or organizing your first ever large-scale event, we’ll give you a behind-the-scenes look at what makes our team exceptional and how we can bring your events to the next level!

Meet the Heroes of Our Event Operations Team

At the heart of every successful event is a team of experts dedicated to making it happen. Our event operations team works with multiple solutions across Leap’s suite of event technology, including TicketLeap Pro, Leap Attendee Engagement, Leap Conventions, and Leap Epic Experiences.

1. Event Management Operations

This team is composed of seasoned event professionals who are employed at Leap. These experienced leaders are onsite at events, coordinating with clients to ensure everything runs like clockwork. We have separate teams for our United States and Australia locations, allowing us to manage events around the world. Internships are also available in this department, providing opportunities for those aspiring to work in the events industry to gain hands-on experience. This team handles internal logistics as well, such as travel accommodations, team assignments for each event, and training event staff on how to use our technology.

2. Warehouse Team

Our warehouse team is the backbone of our onsite event operations. These dedicated employees at Leap manage all the hardware needed for events, including kiosks, card readers, and ticket scanners. They ensure that all the equipment is in perfect working condition and ready to be deployed. They handle everything from packing and shipping to managing our day-to-day inventory. Their behind-the-scenes work is crucial to the success of our events, ensuring that we’re ready to go when the big day arrives.

3. Contractors

To manage the multitude of events we do, we work with a network of highly trusted and experienced contractors. These professionals work alongside our Leap team to assist with loading in, installing, and troubleshooting our event equipment. They know our clients’ needs very well and are an integral part of our operations. From onsite setup to training staff, they help us handle it all.

The Types of Onsite Event Management Services We Provide

Our event operations team offers a wide range of onsite event management services. Here’s a glimpse into what some of those duties look like:

Registration

Our team excels in training event staff, providing recommendations to their admissions strategy, and providing technical support whenever needed. They oversee the team that handles attaching credentials to fans’ badges or wristbands, assisting with purchasing and redeeming tickets, and setting up and tearing down for the event. This comprehensive approach ensures a smooth registration process, enhancing the attendee experience from the moment they arrive.

Access Control

We take crowd management seriously, ensuring that all ticket buyers can enter the venue with ease. Our team oversees scanning tickets at the venue, monitors freestanding ticket scanners and kiosks, and troubleshoots equipment to ensure everything is working correctly. This attention to detail helps maintain security and order, allowing attendees to enjoy the event and event organizers to control how many people are on the event floor at a given time.

Attendee Engagement

Ensuring your attendees have the time of their lives is our top priority! To help with this, we manage the technology of our gamification solution, Leap Activations, that attendees can engage with throughout the event to earn badges and win prizes while you collect data. We also train the event’s staff on how to use this event technology, troubleshoot as needed, redeem prizes that fans win, and manage photo kiosks. These efforts create a memorable and interactive experience that keeps attendees engaged with your event!

Photo Ops

Managing celebrity photo ops is another area where our team shines. They handle everything from taking photos to printing images to managing the entire process, all tied to our solution, Leap Epic Experiences. This ensures that fans have a seamless and enjoyable experience, capturing moments they’ll cherish forever!

What’s a Day Like on the Event Operations Team?

There’s always something exciting going on with our event operations team! Here’s a glimpse into what they do on a day-to-day basis:

• Advance Pre-Planning: This includes onsite logistics, travel booking, and contractor management. Our team meticulously plans every detail to ensure nothing is left to chance.
• Administrative Work: Reports, finances, and documentation are part of the daily grind. While working onsite at the events is definitely more exciting, these tasks ensure that everything is accounted for and running smoothly.
• Consulting with Clients and Internal Teams: Our team collaborates with clients and internal teams on events, discussing topics like what hardware is best for them, what networking and power requirements are needed, and how to optimize their admissions process. 
• Learning New Technology and Cross-Training: Constantly learning new technology and cross-training with our suite of solutions keeps our team at the top of their game! As our technology evolves and improves, we ensure we’re in the know on all the latest updates to best manage our technology onsite.
• Traveling and Working Events Globally: Traveling is a significant part of the job, with team members working tons of iconic events across the globe. They get to experience different cultures and bring their expertise to events worldwide.
• Capturing Marketing Content: Whenever possible, the team snags photos and videos for our marketing team. This helps showcase our work and promote our services to potential clients.
• Managing Major Events: From major comic cons and music festivals to pop-up attractions and major league sporting events, our team works with them all! With our event operations team by their side, our clients can have peace of mind that everything is running smoothly so attendees can have an unforgettable experience.

Transform Your Events with Our Team

Now, you have a small glimpse into what our event operations team does for events! Their dedication and expertise are what make our events unforgettable. If you think your events could benefit from these services, feel free to contact our team! You can also follow us on social media (@leapeventtech) to see what events we’re working at next and to stay updated on all things Leap Event Technology! One more thing – Want to know a fun perk of building your career at Leap? You get the opportunity to work onsite at events, if that’s something you’re interested in! This allows our team members to gain valuable live event experience and contribute directly to the success of the events we work with.