• Defending Your Box Office: Chargebacks, Resellers, and Fraud

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Before you can solve a problem, you have to define it. Chargebacks, ticket resellers, and fraud are often grouped together, but each presents distinct challenges for performing arts organizations. In…

  • Reporting Room: Customizations

    Air Mail North 433 W Van Buren Street, Chicago, IL, United States

    Reporting is the process of asking your database questions, but how do we clearly articulate those questions? Join us in this session for a tour of the fundamental reporting tools…

  • Moments that Matter: Managing the Donor Journey

    Stage Coach 433 W Van Buren Street, Chicago, IL, United States

    This session explores how intentional touchpoints and thoughtful stewardship strengthens donor relationships and builds life-long supporters. We will explore practical strategies for tracking and understanding the donor journey using solutions…

  • Learning Lab

    The Library 433 W Van Buren Street, Chicago, IL, United States

    Stop by the Learning Lab to chat with the Support Team in a relaxed, open setting. There’s no formal agenda here—just an opportunity to get your specific questions answered and…

  • Secrets of the Super Users

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Ever wonder why some organizations struggle with PatronManager while others master it and use it to grow their business? In her eleventh year working with clients, Elise has seen it…

  • Reporting Room: Report Types & Cross Filters

    Air Mail North 433 W Van Buren Street, Chicago, IL, United States

    Report types and cross filters help you build reports to find the information you need, but when should you use each? In this session, we’ll look at how report types…

  • The DGL PatronManager Toolkit

    Stage Coach 433 W Van Buren Street, Chicago, IL, United States

    We are a team of Salesforce nonprofit consultants, with plenty of hands-on experience using PatronManager. As we’ve worked with many of you, we’ve started to create a kit of automations…

  • Learning Lab

    The Library 433 W Van Buren Street, Chicago, IL, United States

    Stop by the Learning Lab to chat with the Support Team in a relaxed, open setting. There’s no formal agenda here—just an opportunity to get your specific questions answered and…

  • Afternoon Break / Meet the Sponsors

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Stay fueled for the final sessions of the day with some afternoon refreshments and meet LACCM's sponsors. *Please ensure any allergies or dietary requirements have been communicated to the PM…

  • Community Conversations

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    For the first time ever, this year’s conference will include more time each day to connect with other arts organizations who partner with Leap during a time we’re calling “Community…

  • Happy Hour

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Thank you for a brilliant first day! Unwind, share highlights, and enjoy some refreshments at Happy Hour!