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  • Breakfast

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Start your day off right with a delicious breakfast. *Please ensure all dietary requirements, restrictions, or allergies are communicated to the PM team*

  • Unlocking Reporting Superpowers: Using Data to Answer Marketing Questions | Kate Brandt, Sponsor Session

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Everyone knows that arts administrators are already superheroes, and in this session, we’ll learn how to unleash a new power: reporting that helps us market smarter. Session attendees will get to choose which questions that marketers ask themselves - or get asked by leadership - that we’ll discuss. For each one, we’ll identify what data…

  • Reporting: Report Types & Cross Filters

    Air Mail North 433 W Van Buren Street, Chicago, IL, United States

    Report types and cross filters help you build reports to find the information you need, but when should you use each? In this session, we’ll look at how report types and cross filters can help you build reports and how to customize and use each in reports with some hands-on practice!

  • Thought Partners

    Air Mail South 433 W Van Buren Street, Chicago, IL, United States

    Looking to accelerate your project timelines and maximize resources? This session, led by Scott, chronicles the rapid 9-month implementation of timed ticketing for Lightscape at the San Francisco Botanical Garden.…

  • Learning Lab

    The Library 433 W Van Buren Street, Chicago, IL, United States

    Stop by the Learning Lab to chat with the Support Team in a relaxed, open setting. There’s no formal agenda here—just an opportunity to get your specific questions answered and…

  • Flow Elements and Actions: An Introduction with Data Geeks Lab

    Stage Coach 433 W Van Buren Street, Chicago, IL, United States

    Want to learn about Salesforce Flow automation in a judgement-free space? In 45 minutes, we’ll plan, build, test, and activate a Sandbox Flow that will automatically track donor responses to…

  • More Members, Less Work: Turn New Features into Growth

    The Marquee 433 W Van Buren Street, Chicago, IL, United States

    Attract new members with flexible monthly or annual, plus household or individual membership options. Delight members with beautifully designed digital membership cards that elevate their experience from day one. Keep…

  • Reporting Room: Troubleshooting Reports

    Air Mail North 433 W Van Buren Street, Chicago, IL, United States

    Have you ever opened a CRM Snapshot result or Door List Report and wondered, “Why is this report wrong?” Additionally, have you wanted to add custom fields to pre-built reports,…

  • Cracking the “Codes”: Unlocking the Arts for All

    Air Mail South 433 W Van Buren Street, Chicago, IL, United States

    What if the same ticketing tools you already use could do far more than sell seats? Learn how the American Shakespeare Center uses Access Codes and Discount Codes to build…

  • Learning Lab

    The Library 433 W Van Buren Street, Chicago, IL, United States

    Stop by the Learning Lab to chat with the Support Team in a relaxed, open setting. There’s no formal agenda here—just an opportunity to get your specific questions answered and…

  • Getting Started with Dashboards with Data Geeks Lab

    Stage Coach 433 W Van Buren Street, Chicago, IL, United States

    This session will focus on top tips for users to begin to tell their PatronManager data stories through dashboards. From suggestions on what base reports to start with, to dashboard…

  • Morning Break

    Telegram/Lounge 433 W Van Buren Street, Chicago, IL, United States

    Grab that second cup of coffee before heading to your next session! *Please ensure any allergies or dietary requirements have been communicated to the PM team*