EXPERT EVENT SUPPORT TEAM FOR TICKETING
Whether you need ticket buyer help resources or event day support for your ticketing, our expert team provides exceptional service so you, as an event organizer, can focus on making your event a success!
Achieve More with Our Event Ticketing Services
From event ticketing services to onsite support, Leap has your back! We operate as a seamless extension of your team for all your event ticketing needs, helping you smoothly manage your ticketing from start to finish.
Click below to explore the types of support we offer!
Success Story
New York Comic Con
Discover how Leap’s team seamlessly ran New York Comic Con’s ticketing and photo ops onsite for over 200,000 fans!
SUPERCHARGE YOUR EVENTS WITH OUR SERVICES
Background image with blue and pink hues spotlights at the topBolster Your Team with Our Onsite Event Support
Need an extra pair of hands at your event? We’ve got you covered! Our event operations team travels far and wide to provide onsite support for major events. Whether you need help building an admissions strategy, training your staff, or managing photo ops, we’re here to ensure your event runs smoothly from start to finish!
Have Peace of Mind
We help your team run your event technology with confidence! From setup guidance and onsite training to real-time troubleshooting, we’re there to help you stay in control.
Empower Your Team
Our experts train your staff on box office and admissions tools, building the knowledge and confidence needed to operate seamlessly onsite, so your team becomes the expert.
Optimize Your Strategy
We partner with you to refine your admissions strategy, offering best practices and recommendations to improve flow, efficiency, and overall attendee experience.
Provide Support to Ticket Buyers for Your Events
Getting tons of questions from ticket buyers? We’ve got you covered! Our team supports your attendees with everything from ticketing questions to order issues. That way, we help ensure every customer has a smooth, seamless ticketing experience.
Open 7 Days a Week
Events happen every day, so we offer support seven days a week to assist your attendees via email or live chat. You get peace of mind, and they get world-class service.
Tech Powered Support
We have a human-backed, AI-powered approach to support, providing instant resolutions and actively monitoring customer sentiment. We have created a seamless handoff when a live agent is needed or requested.
Extensive Help Center
We have a comprehensive library of help articles to assist ticket buyers with their questions. From there, ticket buyers can reach out to our team for any additional support.
Level up your event ticketing
Leverage Our Expert Client Support
Connect with our client services as your go-to for all things ticketing! Our event professionals are ready to provide you with insightful answers, tech support, and expert advice. They know the world of events and our Leap solutions inside and out, all to help you set up your next experience for success.
Tap into Free Trainings
We’ll make sure your first event goes off without a hitch! Our team will connect you with our implementation experts for live training sessions and setup assistance.
Reliable Support
Whether you need to add a new feature to your next event or you’re looking for help at the last minute, our representatives have your back.
Timely Responses
Our service is fast and efficient! We prioritize cases to resolve your important issues as quickly as possible, so you can get back to focusing on your event.
Save More Money with Our Risk Management
Your financial security is our top priority, and we’re committed to protecting every dollar you make. When you partner with Leap’s merchant services, you can rest easy as our powerful risk management tools and dedicated team of security experts work hard to shield your events from fraud. We proactively identify and block fraud so you can focus on creating amazing experiences without worrying about financial threats.
Flexible Payment Options
We offer competitive merchant services backed by Stripe, as well as integrate with all major payment gateways. Plus, ask us about our flexible payment schedules for qualified events!
Protect Your Bottom Line
Prevent fraud with dedicated support for our payment processor. We’ll constantly monitor our system for suspicious transactions, help you process refunds and defend against chargebacks.
Reliable Reporting
We process your settlements promptly and track everything with simple reports. You can check them anytime to see how your cash is flowing and gain deeper insights into your business.